Terms of Service

What this is

Whisperme is web software for therapy practices: appointments, the patient details needed to schedule them, and automatic reminders. It is operated by Martin Kutter, Hanfgartenstrasse 36, 8626 Ottikon, Switzerland.

These terms govern its use. By using the service you accept them.

Who may use it

The service is for therapy practices and the people they add to their team. Everyone signs in with their own email address; accounts are personal and must not be shared.

The practice account

Whoever signs the practice up becomes its owner and can add colleagues, give them a role and deactivate them again. The practice decides who has access and is responsible for removing people who leave.

We may disable a user account, for example in case of misuse or to protect the service. A disabled account cannot sign in.

What the practice is responsible for

The practice decides what it enters and is responsible for it, including having the patient's consent before it adds their contact details and sends them reminders.

Whisperme is not a medical record system. The internal notes field is for scheduling remarks. Do not store clinical findings, diagnoses or treatment records in it.

The practice remains responsible for keeping the records its profession requires.

Availability

We aim to keep the service running and available, but we do not promise a particular level of uptime. Maintenance or a fault may interrupt it.

Reminders are sent on a best-effort basis. A message can be delayed or rejected by a mail or mobile provider, so a practice should not rely on them as the only way of reaching a patient.

Messages from us

We may send messages about the service to the people who work in a practice, in the app and by email. General news emails can be switched off in the notification settings; messages written to you personally or to your practice still arrive.

Fees

Any fees are agreed separately and in writing. Where nothing has been agreed, the service is provided free of charge and may be changed or discontinued with reasonable notice.

Liability

As far as Swiss law allows, we are liable only for damage caused intentionally or through gross negligence. We are not liable for lost profit, for data lost where no backup was kept, or for the consequences of an appointment that was missed.

Ending the use

Either side may stop at any time. An owner can delete the practice in Settings or ask us to do so; write to hello@whisperme.ch. We may also remove a practice, for example in case of misuse or a breach of these terms.

A practice that is being deleted first stays read-only for 30 days: nothing can be booked and no reminders go out, but its members can still sign in, read and export its data. Owners get an email when the deletion is scheduled, 7 days before and 1 day before. Until then, the deletion can be cancelled.

After the 30 days we permanently delete the practice, its patients and appointments, and the accounts of team members who belong to no other practice. We keep only an audit entry with the practice's name and the numbers of what was deleted, no patient data.

In serious cases we can remove a practice immediately. Its owners then get a link to download the practice's data, valid for 30 days.

Obligations that data protection law places on either of us continue to apply.

Changes to these terms

We may change these terms. The date at the top says when they last changed, and continuing to use the service after that counts as acceptance. We announce a material change by email.

Law and place of jurisdiction

Swiss law applies. The place of jurisdiction is the operator's domicile in Switzerland, unless a mandatory legal provision says otherwise.